Frequently Asked Questions
Everything you need to know about your Crate Club experience.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn apparel in its original packaging with tags attached. Please note that certain limited-edition 'Crate Drops' may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows a modern athletic fit; if you prefer a looser feel, we recommend sizing up.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Crate Club is committed to ethical fashion. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure high-quality, conscious products.